Frequently Asked Questions

What is Continuous Passive Motion (CPM) and how will it benefit me after my surgery or an injury?

CPM is prescribed by physicians after surgery on joints or trauma to help avoid joint stiffness in knees, elbows, shoulders and the joints of the hand. CPM allows every patient to rehab affected limbs or joints through a safe, precise and slow-moving Range of Motion.

Will my insurance plan or carrier cover the cost of my CPM?

CPM’s are widely considered a medical necessity by the vast majority of insurance plans and carriers. We will make every effort on your behalf to secure the necessary pre-authorization from your insurance company required for this equipment. We will then contact you to inform you regarding the extent of your coverage.

If my doctor prescribes a CPM for me after surgery, what happens next?

Once your doctor has faxed the prescription for your equipment to our Customer Service Department, we will contact you confirming that prescription. Next, one of our professionally trained and experienced Field Service Technicians will call you to as to where and when you would like the equipment delivered, whether at your home, workplace or at the hospital.

Upon delivery, they will demonstrate how to properly use the equipment.

What do I do with the CPM once my rehab is completed?

Just contact our Customer Service Department at 1-800-879-2276 and inform them that the equipment is ready to be picked up and we will do so.

What are your hours of operation?

We are available to our clients Monday through Friday from 8am to 6pm and Saturday from 9am to 1pm. A 24-hour attended answering service is available during off hours.

What is your service area?

We serve patients in a radius of 50 miles of New York City, including Northern and Central New Jersey, Rockland, Orange, Westchester, Nassau, Putnam and Dutchess Counties in New York, as well as Fairfield County in Connecticut.

My doctor prescribed a custom or ready-to-fit brace for me. How do I get it and will my insurance cover that?

Just contact one of our Customer Service Representatives and the brace will be delivered by one of our Certified Orthotists to your home, office or hospital. Certain restrictions may apply, please contact us for details. Depending on your insurance plan coverage, all or part of the cost of the brace will be paid by your plan. You will be responsible for any amount not covered by your policy.

I need an osteoarthritis knee brace. What are the benefits of wearing one?

There a number of benefits for using this brace, among them are that they dramatically reduce bone-on-bone friction, relieve long-term pain and postpone or eliminate the need for surgery. In addition, it reduces your need for medication and can be worn with comfort all day. The brace’s low profile also allows the patient to wear the brace under slacks.

Osteoarthritis: What is it?

Osteoarthritis (OA) is the most common form of joint pain, affecting the knees, hips, back and feet of over 20 million Americans. A joint’s cartilage (the tough, smooth material at the end of bones) wears away over time. When this happens, the edges of the bones rub together, causing the joint to feel stiff and sore.

When cartilage wears away at the knee, the joint becomes “compacted” as the ends of the thigh bone and shin bone rub together. Usually, the compaction occurs on either the inside (medial) part of the leg or outside (lateral); sometimes both sides are compacted.

Who should use an OA brace?

Braces can help nearly anyone who experiences mild to severe knee OA and are available in a variety of off-the-shelf models or custom fitted designs for any size leg.

How does an OA brace work?

The degeneration of knee cartilage makes the lower leg bend either inward or outward, resulting in compaction (bone-on-bone friction). Using 3-point leverage, an OA brace applies gentle pressureto the side of the knee, helping to reduce pain and restore mobility.

Does an OA brace replace surgery?

No, but it may help postpone it. A good OA knee brace will help relieve the pain, but it will not repair the damaged joint. In mild to moderate cases, using a brace may allow you to postpone surgery and prolong the intervals between knee replacements. Keep in mind that artificial knees usually last only 10 to 15 years before they need replacement.

Does a knee brace replace the need for physical therapy?

No. In fact, an OA knee brace will make physical therapy more effective since the ability to exercise is greatly improved. With the help of your physical therapist or orthotist, the brace can help relieve pain as you strengthen muscles around your knee joint.

Does a knee brace replace the need for expensive medications?

In most cases, yes. Patients who use a brace usually have been able to reduce dependence on pain and anti-inflammatory medications. Some anti-inflammatory drugs may cause serious side affects or allergic reactions. Consult your doctor before changing any prescribed medication regimen.

Does a knee brace replace the need for costly drug injections?

Yes. Some doctors inject drugs such as corticosteroids or hyaluronic acid directly into the joint for short term relief. However, these treatments can be very expensive, the length of relief varies greatly from patient to patient and many people report no reduction of pain. If injections are chosen, an OA brace may enhance and prolong the effects.